Social CRM and Analysis Software-as-a-Service (Saas)

Trying to compile a list of social crm (customer relationship management) platforms.  I’m most interested in the platforms being used by PR agencies & in-house at businesses. This list has many examples … some are not so very PR/marketing focused.  The features offered by all of these vendors varies. Please offer any additions (email me). Social CRM Software-as-a-Service Adobe Marketing Cloud – 

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Mr. Tweet Enables Spam on Twitter

Jeremy Pepper shared the following on Twitter, @jspepper. @jspepper: I’m beginning to hate @mrtweet. I felt compelled to respond with the following: RT @jspepper: I’m beginning to hate @mrtweet. :o) Agreed. Relationships should grow organically, not en masse via flawed search algorithms. @MrTweet ‘s use of the word “influencers” is a misnomer. They have vetted nothing more than keywords. Sigh. By definition, algorithms solve

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One Reason Nonprofits Should Use Video :: Testimonials :: Two Video Examples

For almost three years, Camp ASCCA has been using blogs, podcasts and now a full blown niche social network – ASCCA Friends – to connect with ASCCA’s campers and their parents. Danika Kmetz, a great PR intern from Illinois State University (and President of her PRSSA chapter), has created two very fun videos with the best kind of testimonials possible. The first is from

Read More » Screws Up, Fesses Up, and Apologizes

Snap Shots is a nice little plugin for blogs and sites that offers “12 kinds of Snap Shots” or little image previews in rollover popups. They sent out an email on Feb. 13 that stated, “Unbelievably, 99 of you had nothing better to do with your lives than to create nearly 200 different badges for Snap Shots–and we love you for it.” Well, apparently

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Flickr Massage Feels Strange

Flickr is one of my favorite sites. Truly, they have a wonderful interface and hosting service for photos. It is my favorite of all the photo hosting sites – hands down. Yet, tonight the site went down for one of their maintenance “massages” and that’s cool. Hey, I knew it was coming and wasn’t the least bit miffed. I’m still not miffed. But, I think there is a lesson here.

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